Cancellation policy

At Delhi Ornaments Private Limited, we understand that customers may need to cancel an order under certain circumstances. This Cancellation Policy explains the terms and conditions related to order cancellations.

1. Order Cancellation by Customer

Customers may request order cancellation before the order has been processed or dispatched. To cancel an order, please contact our customer support team as soon as possible with your order details.

2. Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled. In such cases, customers may refer to our Return & Refund Policy for information regarding eligible returns and refunds.

3. Customized or Personalized Orders

Orders for customized, personalized, or specially manufactured jewelry products cannot be cancelled once production has begun. Any advance payment made for such orders may be non-refundable.

4. Cancellation by Delhi Ornaments Private Limited

We reserve the right to cancel an order under the following circumstances:

• Product is unavailable or out of stock.
• Incorrect pricing or product information.
• Payment authorization failure.
• Suspected fraudulent activity.
• Any situation that prevents us from fulfilling the order.

In such cases, customers will be notified promptly, and any eligible payment received will be refunded.

5. Refund for Cancelled Orders

If a cancellation request is approved before dispatch, the refund will be processed through the original payment method used for the purchase. Refund processing may take 7–14 business days, depending on the payment provider and banking procedures.

6. Modification of Orders

Order modifications may be requested before dispatch. Approval of modification requests is subject to product availability and order status.

7. Policy Updates

Delhi Ornaments Private Limited reserves the right to update or modify this Cancellation Policy at any time without prior notice. Updated policies will be published on this page.

8. Contact Information

For order cancellation requests or related inquiries, please contact: Delhi Ornaments Private Limited Factory Address: A-102, Industrial Area, Wazirpur, New Delhi – 110052, India Office Address: 3067-60, Gali No. 36, 1st Floor, Beadonpura, Karol Bagh, New Delhi – 110005, India Phone: +91 9210851000 +91 9599077777 Email: delhiornaments102@gmail.com