Return Refund Policy

At Delhi Ornaments Private Limited, customer satisfaction is our priority. We strive to provide high-quality jewelry products and services. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Products may be eligible for return under the following conditions:

• The item received is damaged, defective, or incorrect.
• The return request is made within 7 days of receiving the product.
• The product is unused, unworn, and in its original condition.
• Original packaging, invoice, certificates, and tags (if applicable) are returned along with the product.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Customized or personalized jewelry.
• Products damaged due to misuse, negligence, or improper handling.
• Items returned without original packaging or proof of purchase.
• Products purchased during special sale or clearance events unless defective.

3. Return Process

To initiate a return:

1. Contact our customer support team.
2. Provide your order details and reason for return.
3. Submit photographs if the product is damaged or defective.
4. Upon approval, return instructions will be provided.

4. Refund Policy

Refunds will be processed only after the returned product has been received and inspected. Approved refunds will be issued through the original payment method used during purchase. Refund processing may take 7–14 business days depending on banking and payment provider procedures.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. We may request supporting photographs for verification. Upon verification, we will arrange a replacement, repair, or refund as applicable.

6. Shipping Charges

• Original shipping charges are generally non-refundable unless the return is due to our error.
• Return shipping costs may be borne by the customer unless otherwise approved by Delhi Ornaments Private Limited.

7. Cancellation Policy

Orders may be cancelled before dispatch by contacting our customer support team. Once an order has been shipped, cancellation requests may not be accepted and the Return Policy will apply instead.

8. Changes to This Policy

Delhi Ornaments Private Limited reserves the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page.

9. Contact Information

For return, refund, or cancellation requests, please contact: Delhi Ornaments Private Limited Factory Address: A-102, Industrial Area, Wazirpur, New Delhi – 110052, India Office Address: 3067-60, Gali No. 36, 1st Floor, Beadonpura, Karol Bagh, New Delhi – 110005, India Phone: +91 9210851000 +91 9599077777 Email: delhiornaments102@gmail.com